Shared accountability, without the email thread.
We are designing RACI-aware collaboration so MSPs and co-managed IT teams know who is responsible, accountable, consulted, and informed.
Co-managed customers fail when ownership is fuzzy. Core’s planned collaboration layer focuses on explicit roles instead of implied heroics in chat.
RACI on work
Who approves, executes, informs
Production change · firewall
R · T · A · C across roles
Roadmap
Coming soon—not vaporware, just not shipped yet.
Transparent status. The registry marks this feature coming soon so you can compare vendors honestly.
Built on tenants. When it lands, expect the same isolation model as tickets and CRM.
| Eng | Manager | Customer | |
|---|---|---|---|
| Implement | ● | ● | ● |
| Approve | ● | ● | ● |
| Test | ● | ● | ● |
Coming soon—not vaporware, just not shipped yet.
Why RACI
Reduce duplicate work and dropped handoffs.
Clear handoffs. RACI charts make escalation paths obvious for hybrid IT teams.
Auditability. Structured roles beat “@everyone” when something breaks.
Draft RACI
Template from project
Stakeholder sign-off
Portal notify
Execute
Ticket tasks
Reduce duplicate work and dropped handoffs.
Today
Use tickets, mentions, and portal today.
Interim collaboration. Threaded tickets and @mentions already cover much day-to-day coordination.
Stay on the changelog. Watch for RACI features to move to experimental or available.
You are Consulted on CHG-441
Email + in-app
Approval needed · CAB
Due today
Use tickets, mentions, and portal today.
Frequently asked questions
Ready to try Core?
Start a free trial or talk to us about rolling out Collaboration & RACI with your team.