Core Platform Features
Essential tools designed specifically for MSPs to streamline operations. Advanced features coming soon to enhance security and drive growth.
Intelligent Ticketing
Advanced routing, SLA management, and automated escalation for exceptional service delivery. Includes conversational features with threaded discussions, @mentions, and reactions.
IT Asset Management
Complete visibility and control over all client IT assets with automated discovery and tracking.
Client Management
Comprehensive CRM with project tracking, contracts, and strategic planning tools.
Project Management
Project tracking with status workflows, team assignment, and budget tracking for structured delivery.
Time Tracking
Track billable and non-billable time with built-in timer, work type classification, and detailed reporting.
Financial Management
Invoicing, expense tracking, profitability analysis, and financial reporting for MSP operations.
Business Intelligence
Custom Report Builder, Executive Summary Reports, and Quarterly Business Reviews (QBR) with SLA grading, ticket analytics, asset highlights, recommendations library, and action item tracking.
Team Management
Role-based access control, skill tracking, and performance metrics for your technical team.
Collaboration & RACI
Co-managed IT collaboration platform with RACI charts and integrated communication tools.
Automation & AI
Automation retry configuration, testing tools, and trigger management available now. More AI features coming soon.
ITIL Compliance
SLA management with policies by priority, response and resolution times, escalation rules, breach tracking, and planned vs unplanned ticket classification.
Cybersecurity & Compliance
Built-in security monitoring, vulnerability management, and automated compliance tracking.
Form Builder & Workflows
Create custom forms, automate approval processes, and build client-facing workflows for any business need.
Knowledge Base & Documentation
Centralized knowledge management, SOPs, and documentation for consistent service delivery.
Customer Portal
Self-service portal for customers to submit tickets, view assets, and access your knowledge base.
Secure Password Sharing
One-time encrypted password sharing with client-side encryption, automatic expiration, and zero-knowledge architecture.
Meetings & Transcription
Record meetings with AI-powered transcription, automatic summaries, and searchable archives.
API Integration
RESTful API for integrating Core with your existing tools and building custom workflows.
What's Available Now vs Coming Soon
Core is actively being developed with new features released regularly. Join the beta to get early access to advanced capabilities.
Available Now (Beta)
Fully functional features ready for production use
Coming Soon
Advanced features in active development