One platform for how modern MSPs actually work.
Stop stitching together ticketing, assets, CRM, and portals—Core is built as a single system your team can grow into.
When every function lives in a different app, context gets lost and simple questions turn into long hunts. Core brings service delivery, client records, and customer-facing tools into one place so technicians spend less time switching tabs and more time closing loops.
Dashboard
core-it.tools · your workspace
Open
24
Due today
7
SLA risk
3
Operational clarity
Everything tied to the same clients and tickets.
Shared context. Customer records, assets, SLAs, and conversations stay linked so anyone on the team can pick up work without a handoff doc.
Fewer swivel-chair moments. Core is designed so common MSP workflows—triage, scheduling, follow-up—do not depend on exporting CSVs or duplicating data.
One customer graph
Records stay linked
Primary contact
Customer · 14 assets
Tickets, assets, and clients in one place
Built for growth
A roadmap you can see—not a black box.
Honest availability. We publish what is production-ready, experimental, and coming soon so you can plan rollouts with your team and your customers.
Permissions at the core. Role-based access is enforced in the database, not bolted on in the UI, so you can trust separation between teams and tenants.
Ship clarity
Registry-driven status
Available now
Ticketing, CRM, assets, portal…
Experimental
Try early, shape what ships next
Coming soon
On the roadmap, not vaporware
Ship velocity you can plan against
Customer experience
Portals and comms that feel like one brand.
Self-service where it helps. Give end customers a clear place to open requests and follow progress without exposing your internal chaos.
Room to extend. Integrations and automation hooks are first-class so you can connect the stack you already run today.
Customer support
Your logo · your domain
Portal and comms under your brand
Frequently asked questions
Explore every capability
Deep dives for each area of the platform. Pick a topic to see how Core fits your workflows.
AI Assistant
Context-aware AI assistant accessible from the sidebar. Search tickets, create tickets, look up contacts and companies, and search the knowledge base using natural language.
Intelligent Ticketing
Advanced routing, SLA management, and automated escalation for exceptional service delivery. Includes conversational features with threaded discussions, @mentions, and reactions.
IT Asset Management
Complete visibility and control over all client IT assets with automated discovery and tracking.
Client Management
Comprehensive CRM with project tracking, contracts, and strategic planning tools.
Project Management
Project tracking with status workflows, team assignment, and budget tracking for structured delivery.
Contract Management
Create and manage service contracts with billing integration.
Time Tracking
Track billable and non-billable time with built-in timer, work type classification, and detailed reporting.
Financial Management
Invoicing, expense tracking, profitability analysis, and financial reporting for MSP operations.
Business Intelligence
Custom Report Builder, Executive Summary Reports, and Quarterly Business Reviews (QBR) with SLA grading, ticket analytics, asset highlights, recommendations library, action item tracking, meeting scripts with AI-assisted generation and presentation mode, and discussion checklists.
Team Management
Role-based access control, skill tracking, and performance metrics for your technical team.
Collaboration & RACI
Co-managed IT collaboration platform with RACI charts and integrated communication tools.
Automation & AI
Automation retry configuration, testing tools, and trigger management available now. More AI features coming soon.
ITIL Compliance
SLA management with policies by priority, response and resolution times, escalation rules, breach tracking, and planned vs unplanned ticket classification.
Cybersecurity & Compliance
Built-in security monitoring, vulnerability management, and automated compliance tracking.
Form Builder & Workflows
Create custom forms, automate approval processes, and build client-facing workflows for any business need.
Knowledge Base & Documentation
Centralized knowledge management, SOPs, and documentation for consistent service delivery.
Customer Portal
Self-service portal for customers to submit tickets, view assets, and access your knowledge base. Staff can emulate any company view with View as Company.
Secure Password Sharing
One-time encrypted password sharing with client-side encryption, automatic expiration, and zero-knowledge architecture.
Meetings & Transcription
Record meetings with AI-powered transcription, automatic summaries, and searchable archives.
Integrations
Connect Core with external services like Slack, Asana, Everhour, and NinjaOne RMM.
API Integration
RESTful API for integrating Core with your existing tools and building custom workflows.
Onsite Scheduling
Manage customer onsite schedules and visits with calendar integration.
File Management
Upload and manage documents, files, and attachments across the platform.
Notifications
Conversational inbox with threaded discussions, @mentions, emoji reactions, push notifications, email alerts, and configurable notification preferences.
Customer Feedback
Collect and analyze customer feedback and satisfaction scores.
Categories & Tags
Organize tickets, assets, and other records with categories and tags.
Activity Tracking
Track all activities and changes across the platform for audit purposes.
Goals & OKRs
Set and track team goals and objectives.
What's Available Now vs Coming Soon
Core is actively developed with new features released regularly.
Available Now
Fully functional features ready for production use
Experimental
Early access features; behavior may change
Coming Soon
Advanced features in active development
Ready to run your MSP on Core?
Start a free trial or talk to us about a guided rollout for your team.