Scale Your MSP with Intelligent Operations
The only platform built specifically for MSPs that combines ticketing, asset management, client management, and intelligent workflows in one unified solution — now with a built-in AI assistant that understands your operations.
Everything Your MSP Needs
Stop juggling multiple tools. Core brings together all the features modern MSPs need to deliver exceptional service and drive growth.
AI Assistant
Context-aware AI assistant accessible from the sidebar. Search tickets, create tickets, look up contacts and companies, and search the knowledge base using natural language.
Intelligent Ticketing
Advanced routing, SLA management, and automated escalation for exceptional service delivery. Includes conversational features with threaded discussions, @mentions, and reactions.
IT Asset Management
Complete visibility and control over all client IT assets with automated discovery and tracking.
Client Management
Comprehensive CRM with project tracking, contracts, and strategic planning tools.
Project Management
Project tracking with status workflows, team assignment, and budget tracking for structured delivery.
Contract Management
Create and manage service contracts with billing integration.
Time Tracking
Track billable and non-billable time with built-in timer, work type classification, and detailed reporting.
Financial Management
Invoicing, expense tracking, profitability analysis, and financial reporting for MSP operations.
Business Intelligence
Custom Report Builder, Executive Summary Reports, and Quarterly Business Reviews (QBR) with SLA grading, ticket analytics, asset highlights, recommendations library, action item tracking, meeting scripts with AI-assisted generation and presentation mode, and discussion checklists.
Team Management
Role-based access control, skill tracking, and performance metrics for your technical team.
Collaboration & RACI
Co-managed IT collaboration platform with RACI charts and integrated communication tools.
Automation & AI
Automation retry configuration, testing tools, and trigger management available now. More AI features coming soon.
ITIL Compliance
SLA management with policies by priority, response and resolution times, escalation rules, breach tracking, and planned vs unplanned ticket classification.
Cybersecurity & Compliance
Built-in security monitoring, vulnerability management, and automated compliance tracking.
Form Builder & Workflows
Create custom forms, automate approval processes, and build client-facing workflows for any business need.
Knowledge Base & Documentation
Centralized knowledge management, SOPs, and documentation for consistent service delivery.
Customer Portal
Self-service portal for customers to submit tickets, view assets, and access your knowledge base. Staff can emulate any company view with View as Company.
Secure Password Sharing
One-time encrypted password sharing with client-side encryption, automatic expiration, and zero-knowledge architecture.
Meetings & Transcription
Record meetings with AI-powered transcription, automatic summaries, and searchable archives.
Integrations
Connect Core with external services like Slack, Asana, Everhour, and NinjaOne RMM.
API Integration
RESTful API for integrating Core with your existing tools and building custom workflows.
Onsite Scheduling
Manage customer onsite schedules and visits with calendar integration.
File Management
Upload and manage documents, files, and attachments across the platform.
Notifications
Conversational inbox with threaded discussions, @mentions, emoji reactions, push notifications, email alerts, and configurable notification preferences.
Customer Feedback
Collect and analyze customer feedback and satisfaction scores.
Categories & Tags
Organize tickets, assets, and other records with categories and tags.
Activity Tracking
Track all activities and changes across the platform for audit purposes.
Goals & OKRs
Set and track team goals and objectives.
What's Available Now vs Coming Soon
Core is actively developed with new features released regularly.
Available Now
Fully functional features ready for production use
Experimental
Early access features; behavior may change
Coming Soon
Advanced features in active development