Scale Your MSP with Intelligent Operations
The only platform built specifically for MSPs that combines ticketing, asset management, client management, and intelligent workflows in one unified solution — now with a built-in AI assistant that understands your operations.
Everything Your MSP Needs
Stop juggling multiple tools. Core brings together all the features modern MSPs need to deliver exceptional service and drive growth.
AI Assistant
Context-aware AI assistant accessible from the sidebar. Search and update tickets, contacts, companies, assets, and time entries; mark checklist items complete; look up SLAs, projects, contracts, and onsite visits — all using natural language.
AI Runbook Assistant
AI-drafted step-by-step runbooks pinned to each ticket. Sourced from similar resolved tickets, KB articles, and authored templates, with thumbs up/down feedback to tune the generator.
Intelligent Ticketing
Email-rule and automation-driven assignment, SLA management with escalation thresholds, and conversational features — threaded discussions, @mentions, and reactions.
IT Asset Management
Track client IT assets with bulk assignment, EOL/replacement policies, and NinjaOne device association.
Client Management
Customer and contact records with structured email and phone fields, scoped by tenant.
Project Management
Project tracking with status workflows, team assignment, and budget tracking for structured delivery.
Contract Management
Service contracts with internal billing units and period entries linked to customers and tickets.
Time Tracking
Track billable and non-billable time with built-in timer, work type classification, and detailed reporting.
Financial Management
Invoicing, expense tracking, profitability analysis, and financial reporting for MSP operations.
Business Intelligence
Custom report builder, dashboards, and Quarterly Business Reviews (QBR) with SLA grading, ticket analytics, asset highlights, recommendations library, AI-assisted meeting scripts, presentation mode, and discussion checklists.
Team Management
Technicians, teams, and departments tied to the RBAC model that enforces tenant data access.
Collaboration & RACI
Co-managed IT collaboration platform with RACI charts and integrated communication tools.
Automation & AI
Triggers and actions for tickets, email, schedules, and webhooks — including AI triage suggestions, approvals, surveys, and notifications.
ITIL Compliance
SLA management with policies by priority, response and resolution times, escalation rules, breach tracking, and planned vs unplanned ticket classification.
Cybersecurity & Compliance
Built-in security monitoring, vulnerability management, and automated compliance tracking.
Form Builder & Workflows
Build custom forms with structured fields. Submissions land as records that automations can act on, and forms can be exposed to the customer portal.
Knowledge Base & Documentation
Centralized knowledge management, SOPs, and documentation for consistent service delivery.
Customer Portal
Self-service portal for customers to submit tickets, view assets, and access your knowledge base. Staff can emulate any company view with View as Company.
Secure Password Sharing
Zero-knowledge password sharing: AES-256-GCM in the browser, decryption key never reaches our servers, two-channel delivery (link + decryption key) by design. Automatic expiration and view limits.
Meetings & Transcription
Record meetings with AI-powered transcription, automatic summaries, and searchable archives.
Integrations
Connect Core with NinjaOne RMM (device sync, org mapping), Asana (task sync), Everhour (time sync), and Slack (notifications and ticket links — partial).
API Integration
RESTful API for integrating Core with your existing tools and building custom workflows.
Onsite Scheduling
Built-in scheduling for technician onsite visits with availability tracking and customer-linked schedules.
File Management
Upload and manage documents, files, and attachments across the platform.
Notifications
Conversational inbox with threaded discussions, @mentions, emoji reactions, email alerts, web push (beta), and configurable per-user notification preferences.
Customer Feedback
Collect and analyze customer feedback and satisfaction scores.
Categories & Tags
Organize tickets, assets, and other records with categories and tags.
Activity Tracking
Audit logs for tickets, email routes, and key admin events across the platform.
Goals & OKRs
Set and track team goals and objectives.
Replace your entire MSP stack
Most MSPs pay for a dozen overlapping subscriptions. Core consolidates the tools you already rely on into a single platform — at a single per-tech price.
What's Available Now vs Coming Soon
Core is actively developed with new features released regularly.
Available Now
Fully functional features ready for production use
Experimental
Early access features; behavior may change
Coming Soon
Advanced features in active development