Categories & Tags
Organize Everything Your Way
Organize tickets, assets, and other records with categories and tags. Find and filter what you need quickly and keep work consistent across your team.
Categories
Group tickets and assets by type, project, or workflow. Use categories to keep work organized and reporting clear.
Tags
Add tags to records for flexible labeling. Combine with categories for the structure that fits your process.
Find & Filter
Filter tickets, assets, and more by category and tag. Build views and reports around how you work.
Consistent Organization
Apply the same categories and tags across your team. Everyone uses the same structure so nothing gets lost.
Perfect For
Tickets & Support
- • Categorize by type, priority, or project
- • Tag for quick filtering and reporting
- • Keep queues and views consistent
Assets & Projects
- • Organize assets by category and tag
- • Filter and report by how you classify work
- • One system for the whole team