Taxonomy that keeps reporting honest.
Define categories your team will actually use so dashboards and filters stay meaningful.
Random tags make every report a cleanup project. Core categories give you controlled vocabularies for classification—so “network” means the same thing in every queue.
Structure
Controlled values instead of chaos.
Shared language. Technicians pick from governed lists instead of inventing spellings.
Reporting. Roll up work by category without regex cleanup.
Controlled values instead of chaos.
Flexibility
Adapt categories as services evolve.
Admin workflows. Authorized roles adjust taxonomy without developer deploys.
Migration. Plan moves when consolidating duplicates discovered in the field.
Adapt categories as services evolve.
Integration
Categories touch many modules.
Tickets and assets. Align classification across object types when possible.
Automations. Trigger rules off stable category codes.
- Required on new ticket
- Reporting groupings
- Portal-friendly labels
Categories touch many modules.
Frequently asked questions
Ready to try Core?
Start a free trial or talk to us about rolling out Categories & Tags with your team.