Can customers see activity?

Generally internal; portal views expose only customer-safe events per configuration.

Export for legal hold?

Use database backups and reporting; consult compliance for retention duties.

Edit or delete history?

Prefer append-only; tamper-evident logs support audits.

Automation attribution?

Automations should stamp a system or rule identifier when possible.

Core

Available

A paper trail without the paperwork.

See chronological activity on records so handoffs and disputes start from facts.

Start free trial All features

“I did not touch that field” is expensive. Core activities capture meaningful changes with actor context—so managers coach with evidence, not vibes.

Core app previewTheme-aware

Core workspace

Activity

Who changed what, when

Live

Jamie Chen updated ticket #1842 priority

2m ago

System SLA timer started

8m ago

Riley Park added file to #1839

1h ago

Traceability

Know what changed and when.

Immutable history. Append activity instead of overwriting narrative in chat.
Actor attribution. Tie events to users or automations when identifiable.

ticket.update · Full field diff

asset.assign · Owner changed

Know what changed and when.

Operational use

Faster onboarding and QA.

Shift handoff. Scan the timeline instead of reading three forwards.
Customer disputes. Reconstruct the sequence of status and assignment changes.

Immutable history

Per tenant

Filter by actor

User vs automation

Export for auditors

Range select

Faster onboarding and QA.

Performance

Readable without drowning.

Focused events. Surface high-signal activities instead of logging every keystroke.
Pagination. Long-lived tickets stay usable with efficient queries.

Entity · Ticket

#1842

Actor

Jamie

Customer

Northwind

Readable without drowning.

Frequently asked questions

Ready to try Core?

Start a free trial or talk to us about rolling out Activity Tracking with your team.

Start free trial Contact sales