Notifications
Stay in the Loop Without the Noise
Conversational inbox with threaded discussions, @mentions, emoji reactions, push notifications, and email alerts. Control what you get notified about so you see what matters.
Threaded Discussions
Follow ticket conversations in threads. Reply in context and see the full history without losing the thread.
@Mentions & Reactions
Use @mentions to bring someone into a conversation. React with emoji to acknowledge or flag without replying.
Push & Email Alerts
Get push notifications in the app and optional email alerts for assignments, replies, and mentions.
Notification Preferences
Choose what you’re notified about and how. Reduce noise and focus on the updates that need your attention.
Perfect For
Technicians
- • Know when you’re assigned or mentioned
- • See customer replies and team updates
- • React and reply without leaving the ticket
Managers
- • Stay on top of escalations and SLA alerts
- • Tune notifications so you’re not overwhelmed
- • Keep conversations in one place