Self-service that still feels like your MSP.
Give customers a secure place to open requests and follow progress—without exposing your internal queue chaos.
Email-only support does not scale. A portal gives end users a predictable front door while your team keeps working tickets in the same Core workspace behind the scenes.
Customer portal
Branded experience, secure access
Customer UX
Submit and track without a training manual.
Familiar flows. Ticket creation and updates mirror what customers expect from modern SaaS.
Transparency. Status visibility reduces “any update?” calls that clog the queue.
Your requests
Signed-in contacts only
Submit and track without a training manual.
Staff tools
Debug customer issues with View as Company.
See what they see. Emulate a company’s portal view to reproduce permission or content issues quickly.
Safer than sharing passwords. Auditable emulation beats logging in as the customer.
Ticket #1842 updated
Comment from Jamie
Survey · closed ticket
Optional
Debug customer issues with View as Company.
Security
Isolation between companies is non-negotiable.
RLS enforcement. Portal memberships are backed by database policies and integrity tests.
Least access. Customers only see the assets, tickets, and KB you expose.
Portal
Contact
Customer
Isolation between companies is non-negotiable.
Frequently asked questions
Ready to try Core?
Start a free trial or talk to us about rolling out Customer Portal with your team.