Self-Service Customer Portal
Empower your customers with a branded self-service portal to submit tickets, view their assets, access knowledge base articles, and track service status.
Ticket Submission
Customers can submit new tickets directly through the portal with custom forms and automatic categorization.
Ticket Tracking
View all open and closed tickets with real-time status updates and communication history.
Asset Visibility
Customers can view their managed assets, warranties, and configuration details assigned to them.
Knowledge Base Access
Share documentation, FAQs, and how-to guides with customers for self-service resolution.
Custom Branding
White-label the portal with your logo, colors, and domain for a seamless customer experience.
Secure Access
Role-based permissions ensure customers only see their own data with secure authentication.
How It Works
Configure Portal
Set up your portal with custom branding, choose which features to enable, and configure access permissions.
Invite Customers
Send portal invitations to customer contacts. They receive secure login credentials via email.
Self-Service
Customers access the portal to submit tickets, view assets, read documentation, and track service delivery.
Perfect For
MSP Client Management
- • Reduce support call volume
- • Provide 24/7 ticket submission
- • Share asset inventories with clients
- • Deliver professional client experience
Customer Transparency
- • Real-time ticket status visibility
- • Access to service history
- • Self-service knowledge base
- • Shared reports and dashboards