Which AI providers does Core support?

You can configure xAI Grok with your own API key in workspace Settings. Additional providers may be added over time as we expand integrations.

Where is my API key stored?

Your key is stored securely: it is encrypted in our database vault (not kept as plain text), scoped only to your workspace, and never visible to other tenants. Core uses it only on the server to call the AI provider you chose—never for training and not embedded in pages the browser loads.

Does Core use my conversations to train public models?

Core does not train foundation models on your data. Inference is performed through the provider you configure, subject to that provider’s policies and your organization’s agreements with them.

Do I need a separate AI subscription from Core?

Core provides the assistant interface and orchestration; you bring API access from your chosen AI provider according to their pricing and terms.

Core

Available

AI that lives inside your MSP workspace.

Search tickets, create work, and pull answers from your knowledge base—without leaving the flow you are already in.

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Teams move faster when they do not have to memorize filters, query syntax, or which tab holds the right record. Core’s assistant is built around your real tenant data so you spend less time clicking and more time resolving.

Core app previewTheme-aware

Assistant

Workspace data · signed in

Show open P1 tickets for Northwind Electric and who owns them.

Here are the open P1 tickets for Northwind Electric.

PriTitleOwner

Exchange mail flow — external deliverySam R.

VPN site-to-site tunnel unstableJordan L.

Backup failure — SQL availability groupSam R.

Want a summary you can paste into the ticket notes?

Thinking…

Natural language operations

Ask in plain English. Get real records back.

Unified search. Query tickets, contacts, companies, and knowledge base articles in one conversation—no advanced search language required.
Tickets from description. Describe an issue in your own words; the assistant helps translate that into structured work your team can act on.

Unified search · one thread

TicketsContactsKnowledge base

Pull everything on the Harborview WiFi rollout: related tickets, the KB change doc, and who signed off.

Results across your workspace

Knowledge base

WiFi guest VLAN rollout — approved change CHG-4412

Tickets

Closed

CHG-4412 · VLAN cutover — Harborview HQ

Contacts

Jamie Chen · Network Engineer · signed change CHG-4412

New ticket: CFO laptop won't boot after BitLocker update — board tomorrow. Customer Harborview LLP, high priority.

Draft ticket

Title: Laptop boot failure after BitLocker update
Priority: P2
Customer: Harborview LLP
Queue: End-user support

Context-aware

Suggestions that match where you already are.

Page-aware help. The assistant understands the screen you are on so shortcuts and answers stay relevant to the customer or ticket in front of you.
Fast lookups. Pull phone numbers, emails, and company details without breaking out to another tool or spreadsheet.

core-it.tools / customers / northwind-electric

Acme Corp

Customer · Active

Suggested for this page

Open the 4 tickets updated this week for Northwind, or draft a summary for the account manager.

Recent ticketsKey contacts

Context follows the record you are viewing

Your keys, your providers

Bring the models you trust.

Bring your own key. Connect xAI Grok and manage credentials per workspace in Settings.
Grounded answers. Knowledge base responses draw from your internal articles and SOPs so technicians see familiar language, not generic AI filler.

Workspace

Core

Grok

xAI

API keys stay in Settings — scoped per tenant

How it works

Step 1
Configure your API key
In Settings, add your provider key. It stays scoped to your workspace.
Step 2
Open the assistant
Use the floating assistant panel from any page in Core (sparkles control).
Step 3
Ask in natural language
The assistant reads live data you are allowed to access and responds in context.

Example prompts

Day-to-day operations

Find open tickets for Northwind Electric
Create a ticket: VPN site-to-site unstable at HQ
Find contacts at Northwind named Jamie
Find KB articles about VPN setup

Quick insights

What are my open tickets?
Show open critical-priority tickets
Summarize ticket #1842 for the customer
Search the knowledge base for password reset steps

Frequently asked questions

Ready to try Core?

Start a free trial or talk to us about rolling out AI Assistant with your team.

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