AI-Native MSP Operations
A context-aware AI assistant built into Core that understands your MSP operations. Search tickets, create new ones, look up contacts and companies, and query your knowledge base — all through natural language conversation.
Natural Language Search
Search across tickets, contacts, companies, and your knowledge base using plain English. No need to remember filters or query syntax.
Ticket Creation
Create tickets by describing the issue in your own words. The assistant extracts the relevant details and populates the ticket for you.
Context-Aware
The assistant knows which page you are on and suggests relevant actions. Viewing a customer? It can pull up their recent tickets instantly.
Multi-Provider Support
Works with Anthropic Claude and xAI Grok. Choose the AI provider that fits your needs and configure your API key in Settings.
Contact & Company Lookup
Quickly find contacts, phone numbers, email addresses, and company details without leaving your current workflow.
Knowledge Base Queries
Ask questions and get answers sourced directly from your internal knowledge base articles and SOPs.
How It Works
Configure Your API Key
Go to Settings and add your Anthropic or xAI API key. Your key is stored securely per workspace.
Open the Assistant
Click the sparkles icon in the sidebar to open the AI assistant panel. It is available from any page in Core.
Ask Anything
Type your question or request in natural language. The assistant uses your real data to provide accurate, actionable responses.
Example Use Cases
Day-to-Day Operations
- "Show me all open tickets for Acme Corp"
- "Create a ticket: server is down at Building 3"
- "What is the phone number for John at TechStart?"
- "Find the KB article about VPN setup"
Quick Insights
- "How many tickets were opened this week?"
- "Which customers have unresolved critical tickets?"
- "Look up the contact details for our main POC at Initech"
- "Search the knowledge base for password reset steps"