Hear what technicians actually need.
Capture feedback in context so product and operations teams prioritize the right improvements.
Feature requests die in Slack threads. Core feedback gives you a structured inbox tied to tenants and roles—so you can sort signal from noise when planning.
Feedback
CSAT, NPS, ticket-linked
Promoters 42 · Passives 11 · Detractors 3
“Fast resolution on VPN.” · Ticket #1830
Capture
Structured input instead of ad-hoc email.
Consistent fields. Categorize requests so triage does not reinvent the form each time.
Attribution. Know which tenant and role submitted an idea for follow-up.
4.8 avg · last 90 days
“Technician explained the root cause clearly.”
Structured input instead of ad-hoc email.
Triage
Connect feedback to delivery.
Roadmap alignment. Pair feedback themes with registry and changelog communication.
Close the loop. Respond when you ship—or when you will not—to maintain trust.
Connect feedback to delivery.
Governance
Internal vs customer feedback.
Permissions. Limit who can see sensitive strategic comments.
Data residency. Feedback rows stay tenant scoped like every other table.
CSAT 5★
Customer
Ticket
Internal vs customer feedback.
Frequently asked questions
Ready to try Core?
Start a free trial or talk to us about rolling out Customer Feedback with your team.