SLAs you can measure, not just promise.
Configure policies by priority, track breaches, and give customers evidence that you hit your commitments.
SLA slides in sales decks mean nothing if operations cannot show the math. Core tracks timers and breaches against the same tickets your team works—so reviews are grounded in data.
Policy engine
Match response and resolution targets to reality.
Priority-based targets. Different severities get different clocks—without maintaining five spreadsheets.
Planned vs unplanned. Classification rules help exclude maintenance windows when appropriate.
Record
Classification required
Triage
Priority + owner
Resolve
Known error link
Match response and resolution targets to reality.
Visibility
Dashboards and warnings before customers escalate.
Breach awareness. Warnings and logs highlight when you are at risk of missing a commitment.
Historical proof. SLA time logs support retrospectives and QBR narratives.
Dashboards and warnings before customers escalate.
Integration
SLA rides along with tickets.
Same record. No duplicate SLA spreadsheet that diverges from the ticket state.
Notifications. Hook SLA events into the notification system your team already monitors.
Problem record
8 linked incidents
KB-4401
SLA rides along with tickets.
Frequently asked questions
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