Service delivery that stays tied to the customer.
Open, assign, and resolve work in one place—with conversation, files, and context that technicians can actually use.
When tickets live in email threads and spreadsheets, nobody sees the same picture. Core keeps the request, the customer record, and the conversation together so your team can hand off without re-explaining the problem.
Triage & ownership
Know what is open, who owns it, and what changed.
Clear workflow. Statuses, priorities, and assignments map to how your MSP runs—not a generic helpdesk template you fight every week.
Conversation built in. Threaded discussion, mentions, and reactions keep context next to the ticket instead of scattered across chat apps.
Know what is open, who owns it, and what changed.
Automation-ready
Trigger actions from real ticket events.
Rules that scale. Automations can react to ticket lifecycle events so routing, notifications, and follow-ups happen consistently.
Less manual busywork. Technicians spend time fixing problems, not copying data between systems for every update.
Breaching soon
3
First response met
94%
CSAT (30d)
4.7
Trigger actions from real ticket events.
Customer context
Every ticket links to the right company and people.
Fewer wrong assignments. Customer and contact relationships stay in the record so new tickets land with the context you already captured.
Portal-friendly. Customer-facing flows can tie back into the same ticket model your team uses internally.
Open · P1
Owner
Customer
Every ticket links to the right company and people.
Frequently asked questions
Ready to try Core?
Start a free trial or talk to us about rolling out Intelligent Ticketing with your team.