MSP Technology Stack Guide 2025: Building Your Service Delivery Platform

Choose the right tools and technologies to deliver exceptional MSP services at scale

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Your technology stack is the foundation of your MSP business. The right combination of tools enables efficient service delivery, while the wrong choices can handicap your growth and profitability.

Core Platform Components

Remote Monitoring & Management (RMM)

• ConnectWise Automate: Comprehensive automation and scripting

• Datto RMM: User-friendly interface with strong reporting

• Kaseya VSA: Enterprise-grade scalability

• SolarWinds N-central: Advanced monitoring capabilities

Professional Services Automation (PSA)

• ConnectWise Manage: Full-featured project and client management

• Autotask: Strong workflow automation

• ServiceNow: Enterprise-grade service management

• Datto Autotask PSA: Integrated with Datto's RMM platform

Security Stack Essentials

Endpoint Detection & Response (EDR)

Next-generation protection that goes beyond traditional antivirus to detect and respond to advanced threats.

Security Information & Event Management (SIEM)

Centralized log management and correlation to identify security incidents across your clients' environments.

Vulnerability Management

Automated scanning and assessment tools to identify and remediate security weaknesses.

Communication and Collaboration Tools

Microsoft 365

Comprehensive productivity suite with advanced security and compliance features.

Slack/Microsoft Teams

Internal communication platforms for team collaboration and client interaction.

VoIP Solutions

Professional phone systems that integrate with your PSA for call logging and client management.

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