Compare

Core vs Autotask PSA

Autotask was built over 20 years ago. Core was built for how service teams work today — fast, modern, and without the legacy baggage.

Why Teams Are Looking for Alternatives

Legacy PSA tools were groundbreaking in their time. Modern service teams should compare usability, current packaging, and contract terms against how they work today.

Speed

Core is built on Next.js and React — fast page loads, real-time updates, and a responsive UI. No waiting for pages to render.

Transparent Pricing

$99/tech/month. No hidden fees, no forced multi-year contracts, no surprise renewal increases. Cancel anytime.

Actively Developed

We ship updates regularly. Check our public changelog — real features, real fixes, real progress. Not a yearly "UI refresh."

Modern Security

Row-level security, granular RBAC, encrypted password sharing, and a security-first architecture from day one.

Built for How You Work

Threaded conversations, @mentions, an experimental Slack integration, and a built-in AI assistant support modern collaboration.

Quick Onboarding

No 6-month implementation. Sign up, import your data, and start working. Core is designed to be intuitive from the first login.

Feature-by-Feature Comparison

An honest look at where Core stands today — and what's coming next.

Feature
Core
Autotask
Ticket Management
SLA Policies & Breach Tracking
IT Asset Management
Client / Company Management
Contact Management
Contract & Billing Management
Time Tracking
Project Management
Company Portal
Custom Forms & Workflows
Limited
Role-Based Access Control
Email Notifications & Routing
Custom Reporting & QBRs
Limited
Secure Password Sharing
Not verified
NinjaOne RMM Integration
Slack Integration
Limited
Not verified
Threaded Discussions & @Mentions
Not verified
Built-in AI Assistant & AI Runbooks
Not verified
Real-time Collaboration
Not verified
Knowledge Base
Public REST API
Soon
Quoting & Invoicing
Soon
Transparent Pricing
Verify current quote
No Long-Term Contracts Required
Varies by agreement
Unlimited Team Members
Verify current plan

Last verified: July 21, 2026. Official sources: NinjaOne's Autotask integration documentation supports the two-way NinjaOne integration row. Other competitor details are qualified where we did not verify an official source.

What Autotask Still Does That We Don't (Yet)

We believe in being upfront. Here's what's on our roadmap:

Public REST API

Routes exist internally but aren't documented for external use yet.

Quoting & Invoicing

Contract billing exists. Full quoting workflows are planned.

ConnectWise / Datto RMM Integration

Currently integrated with NinjaOne. More RMM integrations are planned.

Ready to Leave the Legacy Behind?

Create your account without a card. Starting the trial continues to Stripe Checkout, where a payment method is required.

Check our changelog to see how fast we ship.