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Core
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C
Core

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    • Introduction
    • Managing Tickets
    • Company Management
    • Asset Management
    • Ticket workflows & statuses
    • Ticket automations (due dates, reminders, recurring)
    • Asset assignment & lifecycle
    • Contacts & companies
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    Asset assignment & lifecycle

    Use status + assignment consistently so inventory stays accurate

    Last updated: January 8, 2026

    Status drives assignment

    In Core, assignment is primarily meant for items that are currently In Use:

    • When Status = In Use, you can assign the asset to:
      • A Customer Contact, or
      • A Team Member
    • When status is anything else, assignment is hidden to keep lifecycle states clear.

    Recommended lifecycle patterns

    • Available: item is in inventory, not deployed
    • In Use: item is deployed and should be assigned
    • Maintenance: temporarily unavailable
    • Retired: no longer supported
    • Lost: cannot be located
    • Archived: historical, not actively managed

    Tips

    • Assign contacts when it’s truly user-specific (laptops, phones, assigned hardware)
    • Assign team members for internal gear (bench equipment, loaners, lab items)
    • Use notes for location context (rack, closet, office, site)
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