Time Tracking

Track time against a project and, when relevant, a ticket. Use the clock while working or add a manual entry afterward. Review entries in Time Entries before billing.

Use the clock

1. Open a ticket and choose the project for its time, if Core asks.
2. Select Start clock.
3. Use Pause when you stop working and Resume when you return.
4. Select Stop to save the entry.

The clock continues when you navigate to another page. The sidebar clock lets you pause, resume, or stop it from elsewhere in Core. Starting work on another project replaces the active clock; check the selected project before starting.

If the live clock connection drops, Core keeps the timer you already see and checks for changes on a slower timer until the connection is steady again. You stay signed in, and one notice explains the interruption.

You can also start a clock from Time Entries or the global clock controls. Project billing status supplies the default billable setting. Internal projects and their time entries are always non-billable.

Add time manually

1. Open Time Entries and select Add entry, or use the clock's Add time manually control.
2. Choose a project and enter the date and time of day.
3. Enter hours and minutes worked.
4. Add a description and optional work types.
5. Check Billable if the work should be billed, then save.

Work types are configured in Settings > Tickets > Work Types. Choose the labels your workspace uses rather than assuming every workspace has the same categories.

Duration and pauses

Duration is time worked, rather than the calendar span between starting and stopping. Paused periods are excluded; manual entries use the duration you enter.

When Everhour is connected, completed time in Time Entries uses Everhour's minute rounding. Each completed work segment rounds separately before daily and period totals are added. Your original recorded duration stays unchanged.

For example, working from 9:00 to 10:30, pausing until 2:00, then working until 3:00 records 2.5 hours. Running entries show a live elapsed duration.

Review entries

Use the filters on Time Entries for date range, company, project, technician, status, entry type, and Everhour sync status. Your role determines whose time is available.

In List view, use View to choose optional columns or save a column layout. Date stays visible. Your profile stores these choices for later visits.

The Company column identifies the customer for billable work on non-internal projects, including projects linked through a company's default ticket project.

Correct an entry

Edit or delete controls are available on your own stopped entries. Users with full time visibility, including administrators and billing roles, can correct stopped entries logged by other staff. Running or paused entries must be stopped first.

Check the project, date, duration, description, and billable flag before invoicing. Entries in a closed project billing period are frozen; a billing operator must reopen the period for corrections and re-close it afterward.

Export and billing reports

Use Export CSV on Time Entries to download entries from the current filtered view. Check the range and loaded results before treating an export as a complete period.

Open Reports > Billables for scheduled contract charges and billable hours by billing month. Excel and PDF exports are available from its Actions menu. See Reports for how billing-month and completion-date filters affect hours.

If Everhour is connected, use the sync-status filter to find entries that need attention. Local time remains available in Core even when an external sync fails.

See also

• Managing Tickets
• Projects
• Reports
• Project Billing Periods
• Everhour Integration