Overview

Activity Tracking provides a comprehensive record of all actions taken within your workspace. Every change, update, and interaction is logged automatically, giving you full visibility into what happened, when, and by whom.

What gets tracked

Activities are automatically recorded for:

Tickets: Creation, status changes, assignments, comments, resolutions
Assets: Creation, updates, status changes, assignments
Customers: New customers, contact changes, updates
Team actions: User logins, permission changes, settings updates
Files: Uploads, downloads, deletions

Viewing activities

On individual records

Each ticket, asset, and customer has an activity timeline:

Open the record
Look for the Activity tab or section
Scroll through the chronological list of changes

The timeline shows:

What changed
Who made the change
When it happened
Previous and new values (where applicable)

For tickets, conversation messages and change events are shown together in the activity area so you can review customer replies, sent updates, and record changes in context.

Workspace activity feed

For a broader view of workspace activity:

Navigate to the Activity section in the sidebar
View recent activities across all records
Use filters to narrow by type, user, or date range

Activity types

Type	Description
Created	A new record was created
Updated	A field was modified
Deleted	A record was removed
Assigned	Someone was assigned to a record
Status Changed	Status was updated (e.g., Open → In Progress)
Comment Added	A comment or note was added
File Attached	A file was uploaded

Filtering activities

Use filters to find specific activities:

By user: See all actions by a specific team member
By type: Filter to only status changes, comments, etc.
By date: Narrow to a specific time period
By record type: Show only ticket or asset activities

Audit logs

For compliance and security purposes, audit logs provide a more detailed view:

Login attempts: Successful and failed logins
Permission changes: Role and access modifications
Settings changes: Workspace configuration updates
Data exports: When data was exported

Audit logs are available to administrators and are retained according to your plan's retention policy.

Activity notifications

Stay informed about important activities:

Configure notifications in Settings > Notifications
Choose which activity types trigger alerts
Receive notifications via in-app alerts or email

See Notifications for detailed configuration options.

Use cases

Troubleshooting

When something goes wrong:

Open the affected record
Review the activity timeline
Identify what changed and when
Determine if a recent change caused the issue

Accountability

Track who did what:

All activities are attributed to the user who made them
Timestamps provide exact timing
No activity can be modified or deleted

Compliance

Meet audit requirements:

Export activity logs for external auditors
Demonstrate data handling procedures
Track access to sensitive records

Best practices

Review activities regularly to stay informed about workspace changes
Use filters to focus on relevant activities
Set up notifications for critical activity types
Export logs periodically for long-term retention if required

Activity Tracking