Feedback
Review feedback, update its status, and choose between email responses and internal notes
Feedback records customer comments, support ratings, bug reports, and suggestions. Staff with feedback:read can review submissions, update their status, and add responses.
Review feedback
- Open Feedback.
- Use search and the status, type, and category filters to find submissions.
- Open an item to read its message, rating, attachments, and linked company, contact, or ticket where available.
Anonymous or unlinked feedback is labeled so you can distinguish it from an identified customer request.
Update its status
Use the Status picker on the detail page:
| Status | Use it when |
|---|---|
| Open | The submission still needs review |
| Acknowledged | Someone has reviewed it and is handling it |
| Resolved | The issue or request has been addressed |
| Closed | No further work is needed, including duplicates |
The change saves when you select a status. Confirm the page shows the new value; if saving fails, review the error and try again.
Respond or add an internal note
Write the response in the detail page's editor. If the item has a reachable company recipient, Send Response emails that company. Save as Note Only records an internal note without emailing it. When email is unavailable, the page offers an internal-note action.
Check the recipient and message before sending. A saved note and an emailed response have different effects; the confirmation explains which occurred.
For work that needs a ticket, create one through the normal ticket workflow. Feedback can show an existing linked ticket, but changing feedback status does not complete that ticket.
Customer and article feedback
Customers can submit feedback from the portal and respond to ticket satisfaction surveys. Portal Knowledge Base articles offer helpfulness feedback. Review the submission's type and linked context before deciding where to act on it.
Notifications
New workspace feedback sends an inbox notification to users whose roles grant feedback:read. Their notification preferences control delivery. Feedback about Core's product documentation goes to the platform team instead.