Workspace Settings

Open Settings > Business to configure workspace details. Owners, Super Admins, and Admins can access this page; editing requires workspace-update permission. Older Workspace links redirect here.

Workspace name and support details

• Change Workspace Name and save it using that form's save button.
• Under Contact Information, set the support phone number and support URL shown to customers.
• Save the support, business-hours, and system settings with Save Changes at the bottom of their form.

If another administrator changes the same settings first, refresh before saving again so you can review their changes.

Business hours and timezone

1. Choose the workspace Timezone.
2. Set Business Hours Start and Business Hours End.
3. Select the Business Days when your team works.
4. Save changes.

The workspace uses one start/end window for its selected business days. SLA policies with Business hours only count time within that window, using the workspace timezone and holidays. A user's personal timezone controls their own timestamp display; it does not replace the workspace's SLA timezone.

Business holidays

In Business Holidays, choose Add Holiday, enter a date and optional name, then save. Edit or delete holidays from the list. Add each holiday date that should be excluded from business-hours SLA calculations.

System settings

This field accepts a Slack email-to-channel address. To use the connected Slack app, set a native SLA channel under Integrations.

Other settings

Use the Settings tabs for the area you want to change. Available tabs depend on your role.

Security manages your own sign-in methods, including adding or changing a password. Adding a sign-in method keeps your existing method available.

See also

• Permissions & Roles
• Team Management
• Branding
• Email Configuration
• Notifications