Integrations Overview

Overview

Core integrates with popular business tools to streamline your workflows and keep your systems in sync. Connect with collaboration platforms, time tracking tools, project management systems, and more.

Available Integrations

Collaboration

RMM (Remote Monitoring & Management)

Time Tracking

Project Management

Webhooks

Send data to external services when events occur in Core:

• Ticket created/updated/closed
• Customer created/updated
• Time entry logged
• SLA breach

Connecting Integrations

General Steps

Most integrations follow this pattern:

1. Go to Settings > Integrations
2. Find the integration
3. Click Connect
4. Authorize access (OAuth or API key)
5. Configure sync settings
6. Enable the integration

OAuth Integrations

For services using OAuth (Slack, Asana, NinjaOne):

1. Click Connect
2. You're redirected to the service
3. Log in and authorize Core
4. You're returned to Core
5. Configure sync options

API Key Integrations

For services using API keys (Everhour):

1. Get your API key from the service
2. Click Connect in Core
3. Enter the API key
4. Test the connection
5. Configure sync options

Integration Settings

Sync Direction

Configure data flow:

Sync Frequency

Choose how often data syncs:

• Real-time: Immediate sync on changes
• Periodic: Sync every 5, 15, 30 minutes
• Manual: Sync only when triggered

Field Mapping

Map Core fields to integration fields:

1. Go to integration settings
2. Click Field Mapping
3. Match Core fields to external fields
4. Set default values for unmapped fields
5. Save mapping

Webhooks

Outbound Webhooks

Send data to external services:

1. Go to Settings > Integrations > Webhooks
2. Click New Webhook
3. Configure:
   • URL: Endpoint to receive data
   • Events: What triggers the webhook
   • Payload: Data format
4. Test the webhook
5. Enable

Webhook Events

Available trigger events:

• ticket.created
• ticket.updated
• ticket.status_changed
• ticket.assigned
• ticket.closed
• customer.created
• time_entry.created
• sla.breached

Payload Format

Webhooks send JSON data:

{
  "event": "ticket.created",
  "timestamp": "2026-01-30T10:00:00Z",
  "data": {
    "id": "12345",
    "title": "Server not responding",
    "company": "Acme Corp",
    "priority": "high",
    "status": "new"
  }
}

Webhook Security

Secure your webhooks:

• Signing secret: Verify requests are from Core
• HTTPS required: Encrypted transmission
• IP whitelist: Restrict by source IP

Integration Management

Viewing Status

Monitor integration health:

1. Go to Settings > Integrations
2. See status for each integration:
   • Connected/Disconnected
   • Last sync time
   • Error count

Troubleshooting

Common integration issues:

Logs

View integration activity:

1. Go to Settings > Integrations > Logs
2. Filter by integration
3. See sync events and errors
4. Debug failed operations

Disconnecting

Remove an integration:

1. Go to Settings > Integrations
2. Find the integration
3. Click Disconnect
4. Confirm removal

Data already synced remains in Core.

Custom Integrations

API Access

Build custom integrations with Core's API:

• RESTful API endpoints
• Authentication via API keys
• Comprehensive documentation
• Rate limiting and quotas

Zapier

Connect Core to thousands of apps via Zapier (coming soon):

• No-code automation
• Pre-built templates
• Custom workflows

Best Practices

• Start with one integration: Add complexity gradually
• Test thoroughly: Use test data before production
• Monitor sync status: Check for errors regularly
• Document mappings: Record your configuration
• Review permissions: Grant minimum required access
• Keep credentials secure: Store API keys safely

See also

• Slack Integration
• Asana Integration
• Everhour Integration
• NinjaOne Integration