Overview

The Everhour integration syncs time entries between Core and Everhour, enabling advanced time tracking features, detailed reports, and seamless billing workflows.

Setting Up

Prerequisites

Everhour account with API access
Core workspace with admin permissions

Getting Your API Key

Log in to Everhour
Go to Settings > Integrations
Find or generate your API key
Copy the key

Connecting to Core

Go to Settings > Integrations > Everhour
Click Connect
Paste your Everhour API key
Click Test Connection
If successful, click Save

Project Mapping

Link Core projects to Everhour projects:

Go to Project Mapping
Select a Core project
Choose the Everhour project
Repeat for each project
Save mappings

Sync Configuration

Sync Direction

Choose data flow direction:

Mode	Description
Core to Everhour	Time logged in Core syncs to Everhour
Everhour to Core	Time logged in Everhour syncs to Core
Two-way	Time syncs both directions

Sync Frequency

Configure how often sync occurs:

Real-time: Immediate sync on entry
Every 5 minutes: Near real-time
Hourly: Batch sync
Daily: End-of-day sync

What Syncs

Core Field	Everhour Field
Time duration	Time
Ticket/task	Task
User	Team member
Date	Date
Notes	Comment
Billable status	Billable

User Mapping

Automatic Matching

Users are matched by email:

Core user email matches Everhour email
Automatic linking occurs
Time entries route correctly

Manual Mapping

If emails differ:

Go to User Mapping
Select Core team member
Choose Everhour team member
Save mapping

Unmapped Users

For time from unmapped users:

Skip: Don't sync the entry
Default user: Assign to specified user
Queue: Hold for manual assignment

Time Entry Sync

From Core to Everhour

When time is logged in Core:

Entry is created in Core
Mapped project is identified
Entry syncs to Everhour task
Duration, notes, and billable status transfer

From Everhour to Core

When time is logged in Everhour:

Entry is created in Everhour
Linked Core ticket is identified
Entry appears in Core
User and details are mapped

Conflict Handling

When entries exist in both systems:

Match by timestamp: Avoid duplicates
Prefer source: Choose which system is authoritative
Manual review: Flag conflicts for review

Task Mapping

Ticket-to-Task Linking

Link Core tickets to Everhour tasks:

Automatic: Based on title matching or project rules Manual: Link from ticket or Everhour

Creating Tasks

When syncing creates new Everhour tasks:

Task is created in mapped project
Title matches ticket title
Description includes ticket details
Link is stored for future sync

Billable Status

Sync Billable Flag

Billable status syncs:

Core billable → Everhour billable
Maintains accuracy for billing

Rate Handling

Hourly rates:

Set in Everhour by project or user
Core syncs time, Everhour calculates amounts
Reports pull from Everhour for billing

Reports

Combined Reporting

Use both platforms' reports:

Core: Operational reports, ticket-focused
Everhour: Financial reports, invoice generation

Data Consistency

Ensure reports match:

Verify sync is current
Check for sync errors
Reconcile discrepancies
Use one platform as source of truth

Core now applies stricter completion checks so successful sync outcomes stay aligned with the entry status shown in Time Entries.

Troubleshooting

Time Not Syncing

Check:

API key is valid (test connection)
User is mapped correctly
Project mapping exists
Entry meets sync criteria

Duplicate Entries

Prevent duplicates:

Set clear sync direction
Don't log time in both systems
Check sync logs for issues

Missing Time

If entries are missing:

Check sync direction setting
Verify user mapping
Review sync rules
Check Everhour API limits

Sync Errors

View error details:

Go to integration settings
Click Sync Logs
Filter by status = Error
Review error messages

Rate Limits

If hitting API limits:

Reduce sync frequency
Batch sync during off-hours
Contact Everhour support

Best Practices

Choose one system for entry: Avoid confusion
Sync frequently: Keep data current
Map all users: Prevent orphaned entries
Monitor sync health: Check logs regularly
Reconcile monthly: Verify data matches

Everhour Integration